Reference

rr9 Privacy Policy for your account

This page explains how we collect, use, share and store data when you open an account, send a payment, or contact support.

Account dataCookie controlWallet recordsLocal law

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What this policy covers

rr9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We use this policy to tell you what we collect, why we keep it and when we may share it. That includes your name, mobile number, email address, login logs, device data, IP address and payment records linked to UPI, Paytm, PhonePe or Google Pay. We

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use those records to create and protect the account, check for fraud, settle disputes, process support requests and meet legal duties. When a request needs extra proof, we may ask you to confirm the email or phone number already tied to your account before we act.
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If local law changes what we can process in India, that rule takes priority. By continuing to use rr9 after reading this page, you accept this privacy practice as updated from time to time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

How you can reach us

If you want to ask about your personal data, the fastest path is the support area inside your account.

In-account chat Send us a message from your account if you want a copy of the data we hold, a correction to your profile, or help with a privacy question tied to your login.

Email request Write from the email linked to your account when you need to ask about retention, device logs, or a change to the contact details we store for verification.

Support form Use the form for cookie choices, access checks, or a deletion request. We review each request against the account record before we make any change, and we keep a trace of the action for your file.

DATA CONTROLS

How we handle your privacy

We collect only what we need for account access, payments, fraud checks and support. Cookies help us keep sessions active, remember device choices and spot repeated errors, and you can clear them…

Account data

We store profile and login details, plus the records needed to verify your identity and protect the account. We do not ask for extra data when a request can be completed with less.

Cookies

Cookies help us keep sessions active, remember device settings and measure error rates. We do not use them to expose your private wallet details, and you can clear them from your browser settings.

Payment records

When you add money through UPI, Paytm, PhonePe or Google Pay, we keep the transaction trail only for reconciliation, dispute handling and legal checks. The payment partner keeps its own records too.

Security checks

We may ask for one more verification step before changing email, phone number or withdrawal details. That helps us stop account takeover, and we only use the check for the request in front of us.

Retention

We keep data for as long as we need it for the account, legal duties, tax records or dispute handling. When the retention period ends, we delete or anonymise records where the law allows.

Your requests

You can ask to see, correct or delete certain records, and you can ask us to explain how a cookie or session record is used. We will respond through the same channel you used to contact us.

Privacy policy questions and answers

These answers cover the privacy points you may want to check before opening an account. You will see what we collect, why cookies matter, how payment records are handled, how long we keep data and how to contact us if you want a change. If a request depends on local law, we will say so plainly before we move ahead. That keeps the process clear and tied to the account you actually use.

We collect the details needed to create and secure the account, such as your name, mobile number, email address, login history, device data and payment records. We avoid asking for extra fields unless they are needed for the request you made.

Cookies keep you signed in, remember language and device choices, and help us spot broken pages or repeated login failures. They do not replace your account password, and you can clear them through your browser at any time.

Payment records linked to UPI, Paytm, PhonePe or Google Pay are stored for reconciliation, dispute handling and legal duties. We use them to match deposits or withdrawals to the correct account and to verify any change request.

Yes. Send a request from the email or chat tied to your account, tell us what needs to change, and we will check the request against our records. Some records must stay for legal or tax reasons.

We keep data only for as long as the account is active or the law requires us to keep it. After that, we remove or anonymise records where allowed, especially data that is no longer needed for disputes or audits.

Use in-account chat, email or the support form to reach us. If your request depends on local law, we will explain the rule that applies and tell you what parts we can action.

rr9 Privacy Policy for your account

How you can reach us

How we handle your privacy

Account data

Cookies

Payment records

Security checks

Retention

Your requests

Privacy policy questions and answers

01 What data do you collect when I open an account?

02 Why do you use cookies?

03 How do you handle UPI, Paytm and PhonePe records?

04 Can I ask for a correction or deletion?

05 How long do you keep my data?

06 Who can I contact about privacy concerns?

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