Reference

rr9 legal terms for your account

These terms explain how you open an account, how your data is used, and what happens if local law changes your access in India.

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HELP PATHS

How to reach our legal desk

If you need a legal correction, a copy of stored data, or a question answered about access in India, use the contact paths below.

Email request Send the issue from the address tied to your account and mention whether it concerns data, access, or a payment record. Add the date, the last four digits of the number on file, and what you want changed.
In-account message If you can still sign in, use the help form inside your account. It keeps the thread linked to your profile, which makes document checks and follow-up replies easier for both sides.
Document upload When a request needs proof, upload a clear scan or photo of the document we ask for. Match the name, phone and payment details on file so we can verify the change without extra back-and-forth.
DATA CARE

How we handle requests and records

We handle legal requests with a narrow purpose: confirm who you are, protect the wallet record and keep only the data we need.

Data handling

We use your name, phone, device and payment trail only to run the account, confirm transfers and answer requests. We do not use that data for unrelated purposes outside the steps needed to operate the service.

Cookies

Cookies keep you signed in, remember language choice and reduce repeated verification during a session. If you clear them, some settings reset and you may need to confirm your login again.

Account security

Use a private password, keep your phone with you and check every OTP before you enter it. If you think someone else has access, tell us at once so we can help protect the account.

Retention

We keep transaction logs, support threads and identity checks only as long as needed for legal duties, charge handling and dispute handling. After that period, records are archived or removed under our storage rules.

Change requests

To update a name, phone number or payment detail, send a clear request from the contact method on file. We may ask for documents that match the change before we amend the record.

Contact path

For a data copy, correction or access query, use the support channel that matches your account and include the date, the request type and the proof we need. Clear details help us answer faster.

Questions about access, data and changes

These are the legal questions we hear most often from India accounts. They focus on access, data use, records and contact steps, so you know what happens before and after you open an account. If your case depends on local law, we apply the rule that governs your location and keep the response tied to your account history.

Access depends on local law and on whether the service remains available where you are. If the rule changes, we may restrict or pause access in that area and keep any account action linked to the law in force.

We keep the details needed to run the account, confirm identity, process payment records and answer support requests. That usually includes your name, phone number, session logs and the record of any UPI, Paytm or PhonePe transfer.

Yes. Send the request through the contact path on file, and we will share what the law allows after we verify that the request comes from your account or your authorised contact.

Cookies help keep you signed in, remember language settings and reduce repeated checks during a visit. If you clear them, the browser may forget those settings and ask you to sign in again.

If the sending account name does not match the rr9 profile, we may ask for a correction or extra proof before we accept the record. Matching details help us avoid delays on payment checks.

Contact us from the email or form linked to the account, state the exact change and include any document that supports it. We will update the record only after the details fit our verification rules.

Use the support channel listed in this page and add your account email, the issue type and the date of the event. That gives us enough context to trace the record and reply properly.

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